Subscription terms

This covers the association's subscription to PingHOA. It is separate from owners' dues, which go directly to the association's own Stripe account and never through PingHOA.

Free trial

• 30-day free trial with every feature. No card is needed to start.
• Nothing is charged unless the association chooses a plan. If no plan is chosen by the end of the trial, the association can still export its data.

Plans and renewal

• Plans are billed monthly or yearly, in advance, at the price shown on the pricing page for the association's size.
• Plans renew automatically at the end of each period (each month, or each year) until canceled.

Cancel any time, in two clicks

• Go to Settings → Plan and click Cancel subscription, then confirm. That's it: no call or email needed.
• Cancellation takes effect at the end of the current billing period. The association keeps full access until then and can export its data at any time.
• After the subscription ends, the association's data is kept for 30 days so the board can export it or reactivate. After that it is permanently deleted.
• Canceling PingHOA does not affect the association's Stripe account or any money in it — that account belongs to the association.

Taxes

Prices exclude sales or similar taxes, which are added where the law requires.

Refunds

We do not give refunds or credits for partial periods, unused time or downgrades, unless required by law.

Price changes

We will give at least 30 days' notice by email before a price change takes effect. The new price applies from the next renewal after the notice period; the association can cancel before then.

Failed payments

If a subscription payment fails, we let the board know so it can update the payment method. The association keeps access to its data and can always export it.