Text message terms

The program

Homeowners associations use PingHOA to send their own homeowners short text reminders: dues due dates and payment receipts, board meeting and vote reminders, and community notices (for example, a pool closure). Every text starts with the association's name. Texts are never marketing and never contain third-party offers. Texts don't replace official notices, which the association still sends by email or mail.

How owners opt in

Texts are sent only to owners who asked for them, in one of three ways:

• Owner portal (web form): the owner signs in to their association's owner portal, opens Profile → Notices, ticks the unchecked box "Send me text message reminders from [Association]" next to the disclosures below, and saves.
• Asking the board: the owner asks a board member, who records the request in PingHOA; we log who recorded it and when.
• By text: an owner who previously opted out can reply START to opt back in.

Every new opt-in is logged with the date and method, and immediately confirmed by text:

Willow Creek HOA: you're signed up for text reminders, sent using PingHOA. Message frequency varies. Msg & data rates may apply. Reply HELP for help, STOP to opt out.

Message frequency and cost

Frequency varies with the association's activity, typically a few messages a month. Message and data rates may apply.

Opting out and help

• Reply STOP (or CANCEL, END, QUIT, UNSUBSCRIBE) at any time to stop texts. You'll get one confirmation and no more texts. After STOP, only you can turn texts back on.
• Reply HELP for help, or email support@example.com.
• You can also turn texts off in the owner portal, or ask your board.

Your privacy

Mobile numbers and text-message consent are never sold or shared with third parties or affiliates for their marketing. See our Privacy Policy and Terms of Service.

Carriers are not liable for delayed or undelivered messages.