Acceptable Use Policy

PingHOA is for running a community association. Using it in these ways is not allowed:

• Sending threatening, harassing, discriminatory or deceptive messages to owners, residents or anyone else.
• Presenting a letter as coming from PingHOA, a law firm, a court, a government agency or a collection agency.
• Using the collections tools to threaten liens, foreclosure or credit reporting, or to collect amounts the association is not entitled to.
• Sending marketing or unrelated messages to owners, or texting owners who have not opted in.
• Uploading content you have no right to share, or malware.
• Accessing another association's data, probing or overloading the service, or sharing sign-ins.
• Using the owner directory or contact details for anything other than association business.

What happens if this policy is broken

We may remove content, pause sending, or suspend access after notice to the board (immediately where needed to prevent harm). The association keeps the right to export its data.

Reporting

Report misuse to support@example.com.